Check Temporary Files and uncheck everything else. Remove temporary files: Press the Windows Key + R to open the run box. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.ĥ. Reboot the PC or scan for hardware changes, check device manager and if an older wireless driver is detected and installed, repeat the actions to uninstall and delete it as well. Make sure you mark the option to "Delete the driver software for this device".Ĥ. In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 3165 and Uninstall it. When prompted, choose the option to "Discard settings".ģ. Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed. Intel® PROSet/Wireless Software and Drivers for Windows® 10 Ģ. If the issue persists you can try the generic version of. As first option, we advise to use the driver obtained from the Computer Manufacturer Support, in some systems the OEM driver works better. We noticed that the driver is not the one recommended, as next step we advise to perform a clean driver installation with the following steps:ġ. We checked the log and the connection is OK but not perfect, the negotiated data rate is 351 Mbps, when the optimal would be 433, however, the signal strength is 99%.
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